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Top Customer Experience Software for 2019

  • 1
    Kangaroo Rewards Icon

    Kangaroo Rewards

    Maximize customer relationships and not just transactions, with Kangaroo Rewards loyalty marketing program. A completely white-label solution, enabling businesses to engage customers via personalized offers and rewards, automated marketing, digital gift cards, custom omnichannel experience and branded app. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to increase sales and customer engagement. To ensure program success, a loyalty specialist is assigned to each account to train and assist in the set-up of your loyalty rewards program. At Kangaroo, customer loyalty is more than just a program, it’s our business model. Our loyalty platform integrates perfectly with Lightspeed POS systems (Lightspeed Retail, Lightspeed iPad app, and Lightspeed Ecom), Shopify, Magento and Woo Commerce. Kangaroo is available worldwide in English, French, Spanish & Portuguese.

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  • 2
    Keatext Icon


    Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.

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  • 3
    vtenext Icon


    vtenext is the Hybrid CRM open source equipped with the BPMN engine for the processes design. All the functionalities offered by a CRM, that is to say marketing, sales and post sales management, are strengthened by the BPMN engine to design automated processes. vtenext transforms the CRM logic from the data to the process core to digitize all the processes and the creation of process-driven solution, without the need to write code strings. Processes transversely cross and interconnect the entire organization, allowing the active participation of the different company areas and partner and assistance networks. The value chain actors interact through automated and repeatable flows that protect from mistakes, assign responsibilities and manage to close tasks in certain times. With the vtenext processes, the entire organization operates on the real needs of the customer with a view to servitization, responding with an effective and rapid action to every single alert.

  • 4
    Sitejabber Icon


    Sitejabber helps you grow your business through reviews by increasing conversions and building a brand consumers will trust. Sitejabber helps you collect authentic business and product reviews directly from your customers to instill confidence in shoppers on your site and convert them into paying customers. Save money by reducing Google Ads spend by getting Google stars next to your PPC ads. Increase your click-through rates by up to 20% and increase your conversions by up to 30%. Sitejabber is an official certified Google reviews partner.

    Starting Price: $99 per month
  • 5
    Fivestars Icon

    Fivestars Loyalty

    Need a better way to reach your customers? Over 14,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

    Starting Price: $99
  • 6
    Userlane Icon


    Userlane is the leading navigation system for software. With Userlane, companies can help their people understand and master any software instantly. Whether you're looking to personalize user onboarding or automate staff training, Userlane is the technology you can count on. The solution offers on-screen interactive software guides for onboarding that works just like a GPS system--it helps users reach their destination. It also provides a virtual assistant for staff training that guides employees through processes, directly within your software apps.

  • 7
    Feedback App Fellafeeds Icon


    FellaFeeds is a software business formed in 2018 in India that publishes a software suite called Feedback App Fellafeeds. Feedback App Fellafeeds includes training via webinars, live online, and in person sessions. The Feedback App Fellafeeds product is SaaS, Android, and iOS software. Feedback App Fellafeeds offers a free trial. Feedback App Fellafeeds includes online, and business hours support. Feedback App Fellafeeds is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, knowledge management, Multi-Channel collection, sentiment analysis, survey management, text analysis, and trend analysis. Product pricing starts at $15.00/month. Alternative competitor software options to Feedback App Fellafeeds include Qualtrics Customer Experience, Thought Industries, and Process Management Platform.

    Starting Price: $15.00/month
  • 8
    Promoter Ninja for NPS Icon

    Hoshinplan Strategy

    Send Net Promoter Score (NPS) surveys to customers and collect feedback with Promoter Ninja for NPS, an NPS email survey platform. Promoter Ninja for NPS enables users to create segmented analysis with just one interaction. Promoter Ninja for NPS enables users to send NPS surveys in multiple languages.

    Starting Price: $10.00/month
  • 9
    SightMill - NPS Software Icon


    SightMill-NPS Software, a Net Promoter Score (NPS) survey solution, assists users to gather, analyze and act on feedback to improve customer or employee engagement. With SightMill-NPS Software, users can connect CRM and export data for analysis. SightMill-NPS Software provides users with real-time results on their dashboards. Users can add SightMill-NPS Software to any page or use the WordPress plugin for style and language customizations.

    Starting Price: $25.00/month
  • 10 Icon need little to no introduction, as it has position itself as one of the best-in-breed platforms for Social Media Marketing and Customer Experience management solution. With their advanced analytics dashboard, users can now monitor and act on visitor engagement. At the touch a keystroke, a website guest goes from visiting to a lead by using the automated CRM configuration. Engagement, publishing, measuring and customer data management are all things that administrators can easily manage with one intuitive platform, without needing to use multiple software.

    Starting Price: $1.00/year
  • 11
    AskNicely for NPS Icon


    Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

    Starting Price: $49.00/month
  • 12
    SoGoSurvey Icon


    SoGoSurvey is a secure, web-based feedback management platform that helps clients improve customer experience, collect product feedback, and grow employee engagement. It brings special focus to data security and data insights. Both powerful and easy to use, SoGoSurvey offers 24x7 customer support via phone, chat, and email. SoGoSurvey provides the most comprehensive features for organizations that treat feedback as a critical part of their business growth. SoGoSurvey is a true end-to-end feedback management platform. From designing and distributing a questionnaire to analysis and recommendations, SoGoSurvey does everything with ease and a level of sophistication that’s rare in the industry. Sign up for a free trial account or request a demo today!

    Starting Price: $25 per month/user
  • 13
    Nickelled Icon


    Turn new users into engaged customers with Nickelled, a user onboarding software designed to make product tours easy. With Nickelled, businesses of all types and sizes can quickly create code-free walkthroughs that onboard and convert every user. The solution offers an easy to use plugin for making guides on any website, analytics to track how people use guides, integrations with leading live chat, helpdesk, and email solutions, and so much more.

    Starting Price: $199.99/month
  • 14
    Freshdesk Icon


    Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.

    Starting Price: $19.00/month/user
  • 15
    Campaign Monitor Icon

    Campaign Monitor

    Turn customers into raving fans with Campaign Monitor, a powerful email marketing and automation platform that offers the tools to help drive real, bottom line, business results. With Campaign Monitor, building email campaigns that convert is easy. Simply use Campaign Monitor's drag-and-drop email builder and choose from hundreds of beautiful and professionally-designed templates. The platform also comes with a wealth of tools for creating personalized customer journeys, creating smart segments, and building one-to-one relationships with every email subscriber.

    Starting Price: $9.00/month
  • 16
    Really Simple Systems CRM Icon

    Really Simple Systems

    Really Simple Systems is a powerful, small business CRM system that's designed for growing teams, working B2B. Really Simple Systems CRM provides everything your sales team needs to manage customers, prospects and sales, without letting the technology dictate your strategy. The CRM system also comes with integrated email marketing and customer service desk modules and is accessible anywhere on desktops, tablets and smartphones. The CRM is designed so it is easy to set up and easy to use. This means you can train your team in minutes, so you can concentrate on growing your business.

    Starting Price: $14.00/month
  • 17
    Zendesk Icon


    Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

    Starting Price: $1.00/month/user
  • 18
    Salesmate Icon


    Salesmate, a web-based integrated CRM platform, provides users with additional functionality for business automation, acceleration, and sales management. Salesmate is ideal for small businesses and startups across North America and Canada. With Salesmate, users can get more leads and manage their sales pipelines easily. Salesmate also allows users to monitor lead conversation, distribute leads among sales personnel, track new leads, delegate follow-ups, and more. If you are a small business and using calling for your business, then we have a great news for you all!! 🆕 Salesmate CRM is now coming up with the built-in calling 📲 and bulk SMS features. Which means, no more integrations, no add on hardware cost. Just make and receive more sales calls from your CRM system. You can also make use of your smartphone for this feature.

    Starting Price: $12.00/month/user
  • 19
    daypaio Icon

    daypaio GmbH

    daypaio vereint CRM, Vertrieb und Marketing in einer integrierten All-in-One-Plattform-Lösung. Abteilungsdenken, Softwareinseln, Datensilos und unnötige manuelle Tätigkeiten gehören damit der Vergangenheit an. Alle Prozesse, Daten und Interaktionen mit dem Kunden werden transparent in einem einzigen System zusammengefasst. Mehr Effizienz, mehr Übersicht, mehr Leads.

    Starting Price: €64/Monat/User
  • 20
    InsuredMine Icon


    Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL - Analytics Dashboard, Renewal tracker, Deal Board, Email Integration, Customer Chat, Reports. 3. CHATBOT - Agent Connect, AI Driven Quotes

    Starting Price: 250
  • 21
    Five9 Icon


    Five9 is a top-tier cloud-based Contact Center software, with features that manage inbound, outbound, blended or multi-channel contact centers. In addition, the platform offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations, and built-in call recording, along with agent scripting and quality monitoring components. The software is available as a web-portal or downloadable Java-based application, which only needs Internet-ready computers and headsets to get started.

    Starting Price: $150.00/month/user
  • 22
    ReviewTrackers Icon


    Measure the customer experience with ReviewTrackers, an award-winning reputation management and customer feedback software. Used by leading brands across a wide range of industries, ReviewTrackers makes it easy for enterprises to monitor online reviews, request more customer feedback, and track location performance. The platform also offers comprehensive reporting tools to help users gain greater insights and visibility into the customer experience and business performance.

  • 23
    Qualtrics Customer Experience Icon


    Gain and retain the right customers with Qualtrics Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics Customer Experience is focused on helping enteprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progess against baselines to optimize success.

    Starting Price: $299.00/year
  • 24
    Yotpo Icon


    Yotpo is a reviews and marketing solution for online businesses. With Yotpo, businesses can easily collect customer reviews, photos, and other user-generated content to build trust, social proof, and sales. That platform also lets businesses showcase these reviews across their site. Plus through partnerships with leading search and social platforms like Google, Facebook, and Instagram, businesses can quickly reach their improve to improve results and grow.

    Starting Price: $49.00/month/user
  • 25
    MoEngage Icon


    MoEngage’s intelligent marketing cloud makes it easy for brands to engage, retain, and grow their users. Create multi-channel lifecycle campaigns and reach users at the right time through email, web and mobile apps. Segment your users, set up campaigns and workflows, measure impact, and optimize – all in one place. Real-time triggers and higher push delivery rates for better conversions. Avoid guess work with Sherpa, our AI Engine. Let Sherpa figure out the best message variant and the best time to communicate.

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